We travel to you, so a cancelled appointment is a drive we have already committed. Please give us as much notice as you can.
Cancel or reschedule more than 24 hours before your appointment and there is no charge. Inside 24 hours, a cancellation fee of $99 applies, equal to our visit fee. It applies to all clients, members included.
If we cancel, or cannot attend, you pay nothing and we will offer you the next available appointment.
Exams, vaccines, laboratory work and medication are not refundable once they have been provided. If you are unhappy with any part of your pet's care, please call us on (615) 249-8864. We would far rather put something right than argue about it.
Payment for an at-home euthanasia appointment may be collected before, during or after the visit, whichever is easiest for you. Cremation is arranged with a third party and is quoted, and refunded, on that provider's terms.
If your pet dies at home before we arrive for a scheduled end-of-life appointment, no cancellation fee is charged, whatever the notice. Call us when you are able and we will help you with what comes next.
Monthly payments already taken are not refunded, because they pay for the benefits available to you during that month.
Memberships run for a minimum term of twelve months. Cancelling before the end of that term requires payment of the remaining installments in full, and where the retail value of services already provided exceeds what you have paid, we will invoice the difference. The one exception is bereavement: if your pet dies during the term, the membership ends as soon as you tell us and nothing further is charged. To cancel, email bsmith@genesismobilevet.com or call (615) 249-8864.
Email bsmith@genesismobilevet.com or call (615) 249-8864.